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Business Process Outsourcing (BPO) Security Solutions
The Reality Gap: The Login Fallacy
BPOs are built on trust, but remote work and subcontracting introduce risk. The Login Fallacy assumes the person who logged in at 8:00 AM is still the same person handling sensitive data at 2:00 PM.
Shift farming, roommates, and unauthorized helpers can quietly expose client data without ever tripping a password.
Why SpiAlert Changes the Equation
- •Continuous agent verification: The right person stays verified throughout the entire shift.
- •Privacy-first, not intrusive: On-device checks replace invasive webcam recording.
- •No behavioral analytics: We verify presence directly instead of guessing.
- •Instant screen protection: Screens blur the moment an unauthorized person appears.
- •Client-ready reporting: Proof-of-presence reports reinforce contract compliance.
Where SpiAlert Helps
The highest-risk BPO workflows are the ones tied directly to client trust, revenue, and compliance.
Outsourced Agent Identity
- •Continuously verifies the contracted agent throughout the shift.
- •Detects shift farming and locks access on mismatch.
- •Provides proof-of-presence reports for clients.
Payment & PCI Workflows
- •Blurs card data instantly if an unauthorized face appears.
- •Prevents shoulder surfing and camera capture during entry.
- •Creates presence logs to support PCI evidence.
Client CRM & Records
- •Reduces on-screen exposure of customer records during ticketing and case handling.
- •Obfuscates screens when the agent looks away.
- •Reduces exposure in shared or open-room setups.
Supervisor & Admin Consoles
- •Verifies the authorized supervisor before overrides or refunds.
- •Auto-blurs sensitive dashboards on walk-away.
- •Logs verified presence for audit readiness.
Home Office Environments
- •Detects roommates or visitors and blurs instantly.
- •Enforces clean-desk behavior without manual lockouts.
- •Runs fully on-device with no video stored.
Internal Ops & Data Exports
- •Verifies analysts during reporting and export workflows.
- •Reduces on-screen exposure of sensitive data extracts.
- •Adds presence logs for compliance reviews.
Forensic Integrity
Presence logs verify who was on-screen during each interaction, helping win audits and renewals.
Active Prevention Beats Remediation
SpiAlert reduces visual exposure in the moment to help limit risk to contracts and revenue.
Data Sovereignty by Design
Verification stays on-device. No video or templates are stored or transmitted, and no PII is collected.