Call Centers Security Solutions
The Reality Gap: The Login Fallacy
Call centers move fast, with shared desks, break rotations, and constant screen switching. The Login Fallacy assumes that once an agent signs in, the right person stays at that screen all shift.
In reality, a single unattended screen can expose account numbers, balances, and sensitive customer records in seconds.
Why SpiAlert Changes the Equation
- •Presence-verified access: Continuous, on-device identity checks confirm the authorized agent is actually at the screen.
- •No behavioral analytics: We do not guess based on typing patterns; we verify real human presence.
- •Instant screen protection: If the agent steps away or a shoulder surfer appears, the screen blurs immediately.
- •Frictionless handoffs: Seamless, touchless switching supports shared desks without weakening security.
- •Audit-ready proof: Visual presence logs show who was present and when, strengthening PCI evidence.
Where SpiAlert Helps
This is where SpiAlert delivers the biggest impact: the exact assets and workflows where customer data is exposed in real time.
Agent Desktops & Shared Stations
- •Continuously verifies the agent at the screen, not just at login.
- •Auto-blurs the moment the agent steps away or a second face appears.
- •Enables touchless handoffs without shared passwords.
Payment Capture (PCI)
- •Blurs card data if any unauthorized face appears.
- •Prevents shoulder surfing and camera capture during entry.
- •Produces presence logs to support PCI audits.
Supervisor & Admin Consoles
- •Verifies the authorized supervisor before high-privilege actions.
- •Auto-blurs sensitive dashboards on walk-away.
- •Logs verified presence for dispute resolution.
Remote & Home Agents
- •Confirms the right agent is present throughout the call.
- •Detects roommates or visitors and blurs instantly.
- •Runs on-device with no video stored or streamed.
CRM & Customer Records
- •Reduces on-screen exposure of PII during search, view, and update workflows.
- •Obfuscates screens when agents look away.
- •Prevents casual exposure in shared floor environments.
Outsourced Overflow Seats
- •Verifies subcontracted agent identity during overflow shifts.
- •Blocks access if the verified face is not present.
- •Generates proof-of-presence reports for clients.
Forensic Integrity
Presence-verified logs show exactly when a screen was protected, who was present, and whether a visual intrusion occurred.
Active Prevention Beats Remediation
SpiAlert reduces visual exposure in the moment to help prevent PCI incidents or customer trust failures.
Data Sovereignty by Design
Verification stays on-device. No PII is collected or stored, and nothing is recorded.